End of tenancy

If you are a current tenant, you have recently been sent a letter via email which explains how to arrange key return and removal of belongings in line with current government guidelines. If for some reason you have not received this email, please let us know via info@luxurystudenthomes.co.uk as soon as possible.

New tenants

If you are a tenant with us for the academic year 20/21, you have recently been sent a letter via email which explains how to register for key collection or delivery. If for some reason you have not received this email, please let us know via info@luxurystudenthomes.co.uk as soon as possible.

Our offices

We have implemented the following measures to allow us to maintain a safe and socially distanced space for visitors and staff:

• a single member of staff on the front desk with shielding screens in place (pictured below)
• a clearly defined one way system with separate entrance and exit (illustrated below)
• a maximum visitor capacity of 1 at a time
• dedicated hand sanitising stations for visitor use if desired

To prevent queues throughout this busy time of year, we would like to ask that tenants do not visit the office without prior appointment except in case of emergencies, and that if you have an appointment time that you are prompt. If you need to discuss something with us, please consider first if this can be done over the phone (0151 522 5800) or via email: info@luxurystudenthomes.co.uk.

If you are collecting keys, please ask friends and family members to wait outside for you to help us adhere to our capacity limit. Should you have any queries about the measures we have in place, please contact us on 0151 522 5800.