Luxury Student Homes staff receive mental health training - Luxury Student Homes

Luxury Student Homes staff receive mental health training

This February saw 5 members of Luxury Student Homes staff become certified Mental Health First Aiders following training by MHFA England. In addition to this, cleaning and maintenance staff received mental health awareness training, also delivered by MHFA England. University can be a challenging experience and we want to make sure that we are able to truly support our tenants.

‘We house several hundreds of students each year. We provide a great standard of house with all bills included to try and alleviate some of the pressures that some students can feel when living away from home for the first time, but we wanted to do more,’ said Rachel Arnold, Business Manager. ‘Tenants have opened up to us in the past about anxiety, depression or other concerns, and we wanted to take our knowledge a step further make sure that we are properly equipped to understand, to listen and to direct tenants to sources of further help that they may not realise are available.’

Looking after your own needs and managing your own finances whilst navigating social and academic life can be tough to balance. You may also be dealing with trauma, illness or disability. The causes for feeling low, anxious or otherwise unwell are not always obvious, but regardless of what you’re struggling with, if would like to speak to somebody, please know that we are here.

More than 1 in 3 (34%) of higher education students report having psychological difficulties for which they needed professional help, so if you are struggling, please know firstly, that you are not alone and secondly, that help and recovery are available.

There are several different ways to get in touch with one of our mental health first aiders. You can call us on 0151 5800 522, pop into our offices or email and ask to speak with a Mental Health First Aider. You can also ask a member of our cleaning staff when they are in your property to connect you with one of our mental health first aiders: they are fully aware of the service and will contact us on your behalf.

Need to speak to somebody right now?


Call 116 123 for free any time day or night to speak to a Samaritan. They are there to listen to you with no judgement. If you’d prefer, you can email them at, but be aware that replies may take up to 24 hours.

Samaritans website


If you’d prefer to write your thoughts and speak to someone via text message, Shout is a 24/7 hour, free text messaging service for anyone in crisis.

Message SHOUT to 85258 to begin a conversation with a trained Crisis Volunteer.

SHOUT website


Free online support for young people: speak with a qualified counsellor via online chat.

The chat line is open Monday – Friday 12pm – 10pm and 6pm – 10pm on Saturdays and Sundays.

Kooth website