Handy links to help you make the most of your stay with us

Watch these handy guides if you’re having issues with any of the below fixtures and fittings in your home:

• Your front door – Easily lock & unlock your doors
• Bathroom – shower, shower drain, radiator
• Break glasses – what to do if your fire alarm ‘break glass’ has been activated
• Burglar alarm – how to activate it, and disarm it
• Smoke alarm – how to operate your smoke alarm (no ‘Air Ventilation’ box)
• Smoke alarm – with ‘Smoke Ventilation’ box
• Smoke alarm – at 66 Mount Pleasant only
• Smoke alarm – at 29a Lawrence Road only
• Heatmiser – how to change the temperature in your home
• Radiators – how to increase and decrease the temperature in your room
• Dishwasher – how to top up the rinse aid and salt
• Tumble dryer – emptying the water tank and dust filter
• Induction hob – how to control your hob and what to do if it doesn’t come on
• Oven – what to do if your oven won’t turn on
• Velux windows and blinds – how to open and close
• Fusebox – what to do if the electricity in your home fails

Your Tenant Handbook

Click the link to download your handbook

• Click here if you are a resident on our standard deposit plan
• Click here if you are a resident on our NoPosit scheme

The LSH Lettings App

Download our handy app to report any maintenance issues, view your payment details and download all of your tenancy documents.

• Click here to download the free app here in the iOS App Store
• Click here to download the free app here in the Android from Google Play App Store

Your NoPosit Benefits (NoPosit residents only)

• Click here to access your Vaboo discounts portal
• Click here to access your Blackbullion account

Your Insurance Cover

• Click here to access information on your Howden For Students Insurance policy

Fixing & Reporting Issues in Your Home – Troubleshooting Guides

• Click here for a troubleshooting guide on reporting any maintenance issues on your LSH Lettings app
• Click here for a handy guide on fixing WiFi issues in your home

Anti-social behaviour & your responsibilities toward your neighbours

As a resident of Luxury Student Homes, you represent us and the student population within your local community. Therefore, it is expected that you uphold a standard of behaviour that contributes to building and maintaining positive relationships with those who live around you. We have provided some useful resources that can help you to understand their responsibilities and how to be a considerate neighbour.

Please follow the links below to access the resources:

• Noise complaint reporting process
• Noise and antisocial behaviour guidance for tenants in residential areas
• Living off campus (YouTube video)
• Moving into the community – Being a considerate neighbour (YouTube video)
• Moving into a community – Parking (YouTube video)
• Moving into a community – Noise (YouTube video)

Your wheelie bins

• Click here for info on what goes in which wheelie bin
• Click here for info on your wheelie bin collection days